Pack odds operations runbook

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Purpose

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Standard release flow

1. Run seed/backfill procedures for official packs.
2. Run openability audit checks.
3. Verify products and odds endpoints return expected disclosure fields.
4. Validate staging checkout/open flows.
5. Record release evidence in the compliance evidence log.

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Incident: users cannot open packs

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Symptoms

• Open actions fail validation.
• Packs appear purchasable but do not reveal inventory.

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Triage

1. Run openability audit.
2. Inspect PackCollectible rows for affected packs.
3. Verify purchase state and ownership.
4. Validate route payload IDs (purchaseId, optional packId cross-check).

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Mitigation

• Reseed or repair pack-collectible data.
• Temporarily disable affected packs until corrected.
• Re-run audit and confirm endpoint correctness.

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Change management

• Odds changes require product and compliance sign-off.
• Evidence logs must be updated for each release.
• Silent production odds changes are disallowed.